The well-being, health and comfort of students is of the utmost importance to the staff at Student Life. This comprehensive guide is designed to support you during the quarantine and isolation process. If you have any questions or concerns, please contact the Quarantine and Isolation Coordination Center (734) 936-2600 daily between 10 a.m. and 8 p.m.
The Quarantine and Isolation Coordination Center supports students currently residing in quarantine and isolation housing. Students who think they need to be in quarantine and isolation housing should contact UHS (734) 764-8320 during operating hours. If UHS is closed, students should contact The Campus COVID-19 Call Center at 734-936-7000. Call center hours are Monday through Saturday 9 a.m. to 10 p.m. and Sunday 9 a.m. to 8 p.m. For quarantine and isolation assistance outside of the hours listed here, students can call DPSS at (734) 763-1131.
Each quarantine housing location will feature:
- A snack bag with water, snacks, and resources will be provided upon arrival.
- Bed, desk, dresser, and chair.
- Pillow and pillowcase, sheets, blanket, towels, washcloths, trash can and trash can liners.
- In-unit bathroom supplied with bathroom tissue, bar soap, shampoo, sanitizer wipes and a new shower curtain.
- Kitchen includes disposable plates and eating utensils, a refrigerator, stove, oven, and a microwave. Dish soap and sponges are provided. A pot and pan set and basic cooking utensils can be delivered to your door by request and calling (734) 936-2600.
- MWireless Internet access.
- For the apartment style units, not all have furniture in the living room.
- For the units in Northwoods, note that the light switch on the living room wall operates the electric outlets.
What to Pack
We encourage you to pack within a couple of hours of learning that you need to move to quarantine or isolation housing to avoid contact with others. For your comfort, we suggest you bring the following supplies for a 2 week period. You will not be able to return to your room, and we cannot deliver items to you.
- Sufficient clothes for up to 14 days (there are no laundry facilities in the apartment; see details below concerning a laundry service).
- Bedding is provided, but some students prefer to bring their own pillow, mattress topper, sheets, or blanket.
- Your personal preferred shampoo, bath and hand soap, towels, and other personal hygiene items.
- Basic items like toiletries, towels and washcloths will be provided but you might prefer to bring your own.
- Cell phone & charger.
- Computer & charger.
- Snacks/extra food.
- Medications (14-day supply).
- Anything else you will need to be comfortable for 14 days.
During your stay, please:
- No social gatherings or congregating in common areas.
- No guests in your housing unit.
- No underage drinking.
- Keep noise to a reasonable level - be considerate of your neighbors as you would in any Michigan Housing location.
- Remain in the Northwood community, except for medical care as necessary.
- Do not leave trash outside your apartment door. Bring all trash to the dumpster in the parking lot.
- If you leave your apartment (to take trash to the dumpster or to take a walk, for example), wear a face covering and practice social distancing.
- A face covering must be worn anytime you leave the housing unit, including interior corridors/stairways.
- Maintain appropriate social distance from all others, including when you are in or pass by any common spaces.
- Michigan Dining can deliver meals to you while you are in isolation/quarantine.
- This service is included at no additional charge if you have a Michigan Dining meal plan. Each day students will be charged a total of three swipes (breakfast, lunch, and dinner), and choices are limited to two entrees per meal period. These entrees are in addition to snacks and beverages included with meals. Four bottles of water come with meals daily, along with an array of snacks. If you need more, please add it to the notes in your meal form, and we will do our best to accommodate the products we have available. If requested meals are not available, we will substitute with a chef's choice considering all dietary restrictions identified on the form. MAKE SURE TO IDENTIFY ALL ALLERGIES.
- Students without a dining meal plan can have their student account billed $25 per day.
- Food is delivered between 11:00am-1:00pm. Please complete the form by midnight to have food delivered for the following day. The form must be filled out daily and should reflect your meal choice for the following day. Ordering is always based on the next day's choices. Be sure to note any dietary requests.
- If you arrive after 12:30pm, please ask about a late delivery by calling the Coordination Center at (734) 936-2600 before 8pm.
- If you observe Jewish high holidays or Shabbat while in quarantine/isolation housing, we can work with Hillel to obtain meals; please indicate your needs in the form.
- Select kitchen utensils, including pots and pans, are available to borrow while you are in Quarantine/Isolation Housing. Contact the Quarantine & Isolation Coordination Center (734) 936-2600 to request.
- Ordering Out: If you are considering ordering food to be delivered from local vendors, consider paying in advance so you are not creating additional exposure points when accepting delivery.
- If you have any questions or need assistance, please reach out to the Michigan Dining team via phone at (734) 764-4700 or email email@example.com.
DPSS will supply a parking permit for any student driving themselves when they meet the student to unlock their housing unit.
If you need laundry service, we have arranged for discounted pricing from Busybody Student Laundry for drop off service. Call (734) 665-2665 for the discount and to make arrangements.
Ordering & Replenishing Supplies
- To replenish the supplies included in your housing unit such as toilet paper, shampoo, and soap, call the Quarantine and Isolation Coordination Center at (734) 936-2600 between the hours of 10 a.m. - 8 p.m. daily. A runner will leave the items outside of your door for contactless delivery.
- Groceries and other supplies not included in your housing unit can be delivered from stores such as Target, CVS, Meijer, Kroger, and Aldi through Shipt and Instacart.
- Michigan Dining can deliver sundries to you while you are in isolation/quarantine. Delivery is complimentary.
- Student accounts will be billed based on daily order.
- Items will be delivered between 11:00am - 1:00pm. Please complete this form by midnight to have sundries delivered for the following day. The form must be filled out daily and should reflect your needs for the following day.
- If you have any questions or need assistance, please reach out to the Michigan Dining team via phone at (734) 764-4700 or email firstname.lastname@example.org.
Housing Unit Repairs
For non-urgent repairs, please fill out a Fix-It Form. For urgent repairs, please fill out a Fix-It Form and contact the Quarantine and Isolation Coordination Center at (734) 936-2600 if between 10 a.m. - 8 p.m. daily. For an emergency after hours, call the Facilities Service Center at (734) 647-2059.
Housing Check-In & Check Out
- If a student receives a positive test result (via clinician) or is determined to have been in close contact with a known positive case (through case investigation), they will likely need to relocate to quarantine or isolation housing.
- If the clinician or case investigator determines that a student needs on-campus quarantine or isolation housing, the clinician or case investigator will notify the Quarantine and Isolation Coordination Center who will then contact the student and provide information about quarantine/isolation housing.
- A representative from the Quarantine and Isolation Coordination Center will work with the student to share information about the location of their temporary housing and what to bring, transportation, meals, etc.
- The representative from the Quarantine and Isolation Coordination Center will notify U-M Division of Public Safety and Security (DPSS) if the student needs transportation. The student will then call DPSS to coordinate a pick-up and transport to Northwood.
- If the student has their own transportation, they will call DPSS to schedule a time to meet with a Housing Security Officer to pick up their key.
- The Quarantine and Isolation Coordination Center will follow up with the student via phone or email.
Housing Check Out
When you are notified by your case manager that you may leave quarantine/isolation housing, plan to check out between 8am - 8pm, as this is when check-out assistance is available:
- Remove any food (including items in the refrigerator) and trash and take to the dumpsters located in the parking lot.
- Leave all towels, blankets, linens, pillows, etc. in the room for housekeeping to clean.
- Remove all personal belongings. Check all rooms before you leave.
- Contact DPSS (734) 763-1131 to checkout. If you need transportation back to your residence, you can request it at this time.
- Leave the key on the table.
How are the Quarantine and Isolation Housing spaces cleaned?
Quarantine and isolation housing units are thoroughly cleaned between occupants by using disinfectants approved by the CDC for killing COVID-19 to ensure there is no transmission of the disease. Linens are laundered by an outside vendor following CDC guidance, with a wrapped sanitized pack provided in each living space to the new student. Each new occupant is also provided with a new, un-opened shower curtain. Pots and pans and other items are sanitized following CDC guidance.
Can my parents come visit?
To reduce the possibility of spreading COVID-19, no visitors (including family members) are permitted in quarantine and isolation housing. You may briefly visit with others outside your apartment, maintaining social distance and wearing a face covering at all times.
Can a friend drop stuff off to me?
Someone may drop off items for you, but the process should be brief and contactless. You must maintain at least 6 feet at all times and everyone must wear a face covering. Ideally items would be left outside for contactless pick-up.
What if my symptoms get worse?
If you begin to feel ill during your stay, call University Health Service at (734) 764-8320, day or night, to speak with a nurse. Before you go to a doctor’s office or the emergency room, call ahead and tell them about any symptoms and your quarantine/isolation status.
What if I need to get tested while I am in quarantine/isolation?
Contact UHS (734) 764-8320 to request a test, or send UHS a message through your patient portal.
Can I quarantine with a friend/significant other?
Environmental Health and Safety will work with each student to determine the appropriate location for quarantine or isolation needs given each student’s situation.
An assessment by the Washtenaw County Health Department, in collaboration with University Health Service and Environment, Health and Safety, will determine whether a student's apartment/home is adequate for isolation/quarantine, based on specific criteria (e.g. bedroom and bathroom configuration, common areas, etc.)
In most cases, students will not be able to quarantine or isolate in their on-campus residence hall. Some exceptions may be made for apartment-style Housing assignments.
If you decide to change your isolation/quarantine location, you must communicate and obtain approval from your Environment Health & Safety (EHS) case manager (if you worked with EHS regarding quarantine/isolation housing requirement) in advance of leaving the area and advise them of your new location of quarantine.
Am I allowed to go home to quarantine?
If a student is able to travel home appropriately, they will be encouraged to isolate/quarantine at their permanent residence, if possible.
Do I have to go to quarantine?
Students may be required to isolate (as determined by part of a formal case investigation by the health department or designee) if they test positive. A student may be required to quarantine if they are determined, through case investigation, to have sustained close personal contact with someone who has tested positive (quarantine).
I forgot something while packing. What should I do?
Identify a friend or roommate who can bring the item to you, and arrange for contactless delivery.
What should I do about classes?
The Dean of Students Office is providing academic and other personal support to all students identified for quarantine and isolation. Someone from the Dean of Students Office will reach out to you after you have moved into quarantine or isolation housing to provide support and assistance. You can also reach out to DOS directly email@example.com or (734) 764-7420.
Will I be sharing a room with others in quarantine/will I be in contact with others in quarantine?
Each quarantine/isolation housing unit is its own private space. Some units have a shared corridor to get to the outside. Face coverings are required outside of your housing unit, including in corridors, stairways, elevators, and outdoors.
Isolation - Isolation separates sick people with a contagious disease from people who are not sick.
Quarantine - Quarantine separates and restricts the movement of people who have been exposed to a contagious disease to see if they become sick.
Separation - Separation keeps someone (who is either exhibiting symptoms of illness OR has possibly been exposed to a positive case) away from others while they await test results. Separation is a form of quarantine. Students will be released from separation upon a negative test result.