Student Life


The well-being, health and comfort of students is of the utmost importance to the staff at Student Life. This comprehensive guide is designed to support you during the quarantine and isolation process. If you have any questions or concerns, please contact the Quarantine and Isolation Coordination Center (734) 936-2600.

The Quarantine and Isolation Coordination Center supports students currently residing in quarantine and isolation housing. Students who test positive for covid-19 should upload their results here and contact the coordination center at 734-936-2600. When the center is closed, students should isolate in place until the next morning. If an immediate move is necessary, contact DPSS at (734) 763-1131. Students with questions about testing or self-isolation can call the Campus COVID-19 Call Center at (734) 936-7000.

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Housing Information

Northwood Furnishings

Each quarantine housing location will feature:

  • A snack bag with water, snacks, and resources will be provided upon arrival.
  • Bed, desk, dresser, and chair.
  • Pillow and pillowcase, sheets, blanket, towels, washcloths, trash can and trash can liners.
  • In-unit bathroom supplied with bathroom tissue, bar soap, shampoo, sanitizer wipes and a new shower curtain.
  • Kitchen includes disposable plates and eating utensils, a refrigerator, stove, oven, and a microwave. Dish soap and sponges are provided. 
  • MWireless Internet access.
  • For the apartment style units, not all have furniture in the living room.
  • For the units in Northwoods, note that the light switch on the living room wall operates the electric outlets.

What to Pack

We encourage you to pack within a couple of hours of learning that you need to move to quarantine or isolation housing to avoid contact with others. For your comfort, we suggest you bring the following supplies for 5-10 days. You will not be able to return to your room, and we cannot deliver items to you.

Please pack:

  • Sufficient clothes for up to 10 days (there are no laundry facilities in the apartment; see details below concerning a laundry service).
  • Bedding is provided, but some students prefer to bring their own pillow, mattress topper, sheets, or blanket.
  • Your personal preferred shampoo, bath and hand soap, towels, and other personal hygiene items.
  • Basic items like toiletries, towels and washcloths will be provided but you might prefer to bring your own.
  • Cell phone & charger.
  • Computer & charger.
  • Snacks/extra food.
  • Fan.
  • Medications (10-day supply).
  • Anything else you will need to be comfortable for 10 days.


During your stay, please:

  • No social gatherings or congregating in common areas.
  • No guests in your housing unit.
  • No underage drinking.
  • Keep noise to a reasonable level - be considerate of your neighbors as you would in any Michigan Housing location.
  • Remain in the community, except for medical care as necessary.
  • Do not leave trash outside your door. Bring all trash to the dumpster in the parking lot.
  • If you leave your room (to take trash to the dumpster or to take a walk outdoors, for example), wear a face covering and practice social distancing.
  • A face covering must be worn anytime you leave the housing unit, including interior corridors/stairways.
  • Maintain appropriate social distance from all others, including when you are in or pass by any common spaces.


Michigan Dining has partnered with Grubhub to offer meals for all students staying in Isolation Housing who have unlimited residential meal plans.

To learn more about the service check out the Michigan Dining website:

  • This service is included at no additional charge if you have a Michigan Dining unlimited residential meal plan.
    • Each day of your stay in Quarantine and Isolation housing you will be allotted $45.00 to order meals through Grubhub.
    • Any charges incurred above and beyond $45.00 per day will be at the expense of the student and payment will be submitted via the Grubhub app or website.
    • Meals are delivered via Grubhub and delivery is complimentary.
  • Students without an unlimited residential dining plan can take advantage of complimentary delivery via Grubhub throughout their stay in Quarantine and Isolation housing.
  • If you have any questions please reach out to the Michigan Dining team via phone at (734) 764-4700 or email
  • Instructions on how to take advantage of this meal service can be found here.

Parking information

DPSS will supply a parking permit for any student driving themselves when they meet the student to unlock their housing unit.


If you need laundry service, we have arranged for discounted pricing from Busybody Student Laundry for drop off service. Call (734) 665-2665 for the discount and to make arrangements.

Ordering & Replenishing Supplies

  • To replenish the supplies included in your housing unit such as toilet paper, shampoo, and soap, call the Quarantine and Isolation Coordination Center at (734) 936-2600. A runner will leave the items outside of your door for contactless delivery.
  • Groceries and other supplies not included in your housing unit can be delivered from stores such as Target, CVS, Meijer, Kroger, and Aldi through Shipt and Instacart.

Housing Unit Repairs

For non-urgent repairs, please fill out a Fix-It Form. For urgent repairs, please fill out a Fix-It Form and contact the Quarantine and Isolation Coordination Center at (734) 936-2600. For an emergency after hours, call the Facilities Service Center at (734) 647-2059.

Housing Check-In & Check Out

Housing Check-In

  • If a student receives a positive test result (via clinician), they will likely need to relocate to quarantine or isolation housing.
  • If the clinician or case investigator determines that a student needs on-campus quarantine or isolation housing, the clinician or case investigator will notify the Quarantine and Isolation Coordination Center who will then contact the student and provide information about quarantine/isolation housing. 
  • A representative from the Quarantine and Isolation Coordination Center will work with the student to share information about the location of their temporary housing and what to bring, transportation, meals, etc. 
  • The representative from the Quarantine and Isolation Coordination Center will notify U-M Division of Public Safety and Security (DPSS) if the student needs transportation. The student will then call DPSS to coordinate a pick-up and transport to Northwood or Baits.
  • If the student has their own transportation, they will call DPSS to schedule a time to meet with a Housing Security Officer to pick up their key.
  • The Quarantine and Isolation Coordination Center will follow up with the student via phone or email.

Housing Check Out

When you are notified by your case manager that you may leave quarantine/isolation housing, plan to check out between 8am - 8pm, as this is when check-out assistance is available:

  • Remove any food (including items in the refrigerator) and trash and take to the dumpsters located in the parking lot.
  • Leave all towels, blankets, linens, pillows, etc. in the room for housekeeping to clean.
  • Remove all personal belongings. Check all rooms before you leave.
  • Contact DPSS (734) 763-1131 to checkout. If you need transportation back to your residence, you can request it at this time, or take the university bus.
  • Leave the key on the table.

Frequently Asked Questions

How are the Quarantine and Isolation Housing spaces cleaned?

Quarantine and isolation housing units are thoroughly cleaned between occupants by using disinfectants approved by the CDC for killing COVID-19 to ensure there is no transmission of the disease. Linens are laundered by an outside vendor following CDC guidance, with a wrapped sanitized pack provided in each living space to the new student. Each new occupant is also provided with a new, un-opened shower curtain. 

Can my parents come visit?

To reduce the possibility of spreading COVID-19, no visitors (including family members) are permitted in quarantine and isolation housing. You may briefly visit with others outside your apartment, maintaining social distance and wearing a face covering at all times.

Can a friend drop stuff off to me?

Someone may drop off items for you, but the process should be brief and contactless. You must maintain at least 6 feet at all times and everyone must wear a face covering. Ideally items would be left outside for contactless pick-up.

What if my symptoms get worse?

If you begin to feel ill during your stay, call University Health Service at (734) 764-8320, day or night, to speak with a nurse. Before you go to a doctor’s office or the emergency room, call ahead and tell them about any symptoms and your quarantine/isolation status.

What if I need to get tested while I am in quarantine/isolation?

Contact your EHS case investigator and if a test is needed, they will order one to be delivered to you.

Can I quarantine with a friend/significant other?

Environmental Health and Safety will work with each student to determine the appropriate location for quarantine or isolation needs given each student’s situation.

An assessment by the Washtenaw County Health Department, in collaboration with University Health Service and Environment, Health and Safety, will determine whether a student's apartment/home is adequate for isolation/quarantine, based on specific criteria (e.g. bedroom and bathroom configuration, common areas, etc.)

In most cases, students will not be able to quarantine or isolate in their on-campus residence hall. Some exceptions may be made for apartment-style Housing assignments.

If you decide to change your isolation/quarantine location, you must communicate and obtain approval from your Environment Health & Safety (EHS) case manager (if you worked with EHS regarding quarantine/isolation housing requirement) in advance of leaving the area and advise them of your new location of quarantine.

Am I allowed to go home to quarantine?

If a student is able to travel home appropriately, they will be encouraged to isolate/quarantine at their permanent residence, if possible.

Do I have to go to quarantine?

Students may be required to isolate (as determined by part of a formal case investigation by the health department or designee) if they test positive.

I forgot something while packing. What should I do?

Identify a friend or roommate who can bring the item to you, and arrange for contactless delivery.

What should I do about classes?

The Dean of Students Office is providing academic and other personal support to all students identified for quarantine and isolation. Someone from the Dean of Students Office will reach out to you after you have moved into quarantine or isolation housing to provide support and assistance. You can also reach out to DOS directly or (734) 764-7420.

Will I be sharing a room with others in quarantine/will I be in contact with others in quarantine?

Each student in quarantine/isolation housing will either have a private bedroom or share with one other person. They may share a bathroom with one to 3 other persons. Some units have a shared corridor to get to the outside.

Useful Terms

Isolation - Isolation separates sick people with a contagious disease from people who are not sick.

Separation - Separation keeps someone (who is either exhibiting symptoms of illness OR has possibly been exposed to a positive case) away from others while they await test results. Separation is a form of quarantine. Students will be released from separation upon a negative test result.


Support Information & Important Phone Numbers

You will receive regular phone and email check-ins from Student Life staff during your stay in quarantine/isolation housing.

Quarantine and Isolation Coordination Center

For students in U-M Quarantine/Isolation Housing Only

Assistance with quarantine/isolation housing (facilities, meals, supplies, etc.):
Email is the best way to get information:

(734) 936-2600
Available daily/7 days a week
10 am - 6pm

University Health Service
(734) 764-8320
Contact for urgent and non-urgent health concerns. For medical emergencies, call 911 or go to the nearest hospital emergency room.

Dean of Students Office
(734) 764-7420
9:00 a.m. - 5:00 p.m., Monday through Friday.
Offering case management and student support.

Division of Public Safety & Security
(734) 763-1131
Available for check-in or check-out transportation.

Student Life Facilities
(734) 647-2059
Available for facilities issues 
Maintenance Request form

Michigan Dining
(734) 764-4700
Available to answer any quarantine/isolation housing meal or snack related questions.

Additional Resources

Monitoring and Testing Information

General information about monitoring and testing on campus.

University Health Service testing information.

Report a positive test result you obtained from outside of University Health Service or Michigan Medicine.

Well-Being Resources

Counseling and Psychological Services
Schedule your first virtual counseling meeting by visiting our online scheduling system. CAPS is also available for Urgent/Crisis needs, including CAPS After-Hours (24/7) which can be reached by calling (734) 764-8312 and pressing 0 to speak with someone.

University Health Services Clinical Social Workers
If you are interested in talking to a Clinical Social Worker at University Health Service during this time please reach out to for 1:1 support.

Wellness Coaching
It is hard to have your semester disrupted by COVID. If you want to talk about how this experience is affecting your well-being and/or explore available wellness resources, you can schedule a virtual wellness coaching appointment online.
If you don’t see a time that works, please email

Campus Resources